Ambulance Care Assistant (ACA)

Job Description

To provide high quality patient care and transportation to and from designated destinations as directed, maintaining high standards of service delivery and ensuring the safety and well-being of patients at all times. The post-holder will provide a service to non-emergency patients, which may include assisting patients to walk, carrying patients and administering first-aid at events or at incidents.

Hours:
In accordance with the EU work time directive

Location:
All Sites

Contract Type:
Full Time, Part Time and Zero Hours

Shift pattern:
Various Shifts including days, nights and weekends.

Based at one of our sites in Sussex and Hampshire, they work shifts, going out in all weathers at all hours, sometimes working in difficult conditions.

You will find that no two shifts will be the same. They could be transferring patients to out patient appointments, a sick child to a specialist centre or attending first aid cases at an event.

ACAs drive a range of ambulance vehicles under normal road conditions and carry out checks to vehicles at the start of and during each shift, to make sure they are clean, have fuel and are appropriately stocked.

They will receive training to use the medical and life support equipment carried on vehicles that is appropriate to their skill level, and how to assist other clinically trained staff.

A key responsibility of the ACA is to make sure that equipment is carefully stored, transported and cared for so that it is always in good working order.

They also need to complete relevant documentation, be familiar with and use communication equipment (including radios and telephones) to inform colleagues about the work they are dealing with.

ACAs will need to work effectively as part of a larger team of people, including other ambulance service personnel (such as supervisors and managers), other healthcare staff (such as paramedics) and representatives from other emergency services – including the Fire, Police & Coastguard services.

These are some of the essential criteria you will need to be successful as an ACA:

  • Be self-motivated.
  • Hold a valid full B (Preferably C1) category driving licence for 2 years or more with no more than 3 penalty points or any short period disqualification.
  • Hold or be prepared to work towards a BTEC Level 2 in Customer Services.
  • Hold or be prepared to work towards a FREC Level 3.
  • Ability to communicate effectively.
  • Ability to make decisions, take responsibility and respond to a changing workload.
  • Ability to remain calm while working under pressure.
  • Ability to work within a Team environment and alone.
  • Effective communicator.
  • Flexible approach to work and shift work.