We just wanted to pass on our thanks for the amazing service you provided yesterday.
Our elderly and vulnerable Mum was facing another long, uncomfortable, and unnecessary, night at East Surrey hospital, after having spent the previous night on a bed in a corridor next to a toilet.
We called you out of desperation and you were remarkable. You immediately dispatched an ambulance and had Mum back at home in her own bed within a few hours of us making the call.
A big thank you on behalf of our family for this and please also thank your team who attended because they were amazing as well.
We will definitely use you again, just hopefully not for the same circumstances as yesterday.
Today I have used your service to transport my Mum from Lincolnshire to Stoke.
Every aspect of the service I received was amazing. From first contact with Linda to the service today from Hazel and Heidi. You have brilliant staff. They were all a pleasure to deal with and made the whole day a more pleasant experience.
Its not very often these days that such excellence service is provided. Please pass on my thanks
Martin Mason
Good Morning Medi 4,
I write this email with a huge amount of gratitude to you and your team.
Firstly, thank you to you for getting our transport sorted so quickly. When we were let down by the NHS transport service in the early afternoon on Friday we didn’t know where to turn. The appointment on Monday for my wife was urgent, we had already been let down once and had to rearrange – that simply couldn’t happen again. As a cardiac patient, my wife could not afford to miss this appointment. You flew into action and got us the transport within an hour. Thank you.
Secondly, please pass on our thanks to the ambulance crew who transported my wife. They were exceptional from the moment they arrived until the moment they dropped her back at home. Both of them are truly a credit to your organisation. Along with my wife’s cardiac issues, she also has a spinal injury so Monday was always going to cause her a lot of pain. Your crew did everything they could to minimise this and keep her safe. Thank you.
I truly do not know what we would have done if you had not been able to help.
From the very bottom of our hearts, thank you.
Paula and Graham Nicholls
It is always a pleasure to compliment the amazing service provided by the likes of your colleagues, Danielle and Martin.
Whilst the majority of my conversation was with Martin ( as Danielle expertly coped with the driving in often very congested areas of the trip), their combined kind, compassionate and totally professional service was exemplary. Accordingly, I shall be greatly obliged if such is brought to the attention of the appropriate personnel, please.
Kindest regards and best wishes,
Andrew Zimbler
“My brother, Peter Lenton was driven to St George’s hospital, Tooting, yesterday 22nd June, in one of your ambulances, from Horsham hospital. The crew were Kim and driver Stuart. I was the escort, which the hospital required. Stuart and Kim got us to St George’s for the 9am appointment and waited for the return journey. They returned us safely to Horsham in time for lunch.
I would just like to say a very big thank you to Kim and Stuart, who did their job with a smile and very professionally. They had to help Peter when he soiled himself before the return journey and they did it without a single word of complaint and put Peter at his ease. Please pass on our thanks to Kim and Stuart, who are great ambassadors for your company.”
Kind regards,
Alec Lenton
“Just been transported to Chichester Hospital by Kev and Lee. Brilliant guys, brilliant service! Hope it is them that take us back.”
Penny Wells
“I have used the bariatric transport twice now and rate it highly,Bill Josh and crew
for the care nothing was too much trouble to make sure I was comfortable on the journey to Worthing and return, and last Friday 20th May I once again had transport home from Worthing hospital this time Josh and Matt once again made sure I was comfortable the bariatric care is first rate and can’t thank you enough.”
“Went to Canterbury hospital with David E and hayley today very good service.”
Jeremy
“can not fault the service. Friendly crew and very professional”
Nikki
“Staff expressed pride in delivering compassionate care and treating patients with respect and dignity. We observed
staff providing safe and effective care in all interactions with patients. Patient feedback we reviewed demonstrated a
high level of patient satisfaction.”
CQC Report- Medi 4 Ambulance Services
“Steve & Alicia were fantastic! I was very nervous not having been out of my flat for nearly 6 months but they were so kind, patient and helpful that they made my visit to Southlands Hospital like an adventure. They had had a long and busy day but they were laughing, chatting and friendly. Thank you guys x” Liz Rylance
“Last Monday I had an orthopaedist appointment and Medi 4 was responsible for my transportation to the hospital and back to my home. It’s a year in lockdown, breaking my fibulae now, didn’t help. I’m at my most vulnerable and I need to congratulate Medi 4. Max and Alastair went above and beyond to make me feel comfortable and welcome, more important, safe! It’s easy to complain but I need to say that this two cared about my leg, my mental state, also guaranteed that we would be Covid free in our interactions! FANTASTIC! Thank you! Great team!
Keep up with the amazing work!
I never imagine that the best part of this mess would be my ride in an ambulance!
Thank you!” Lu
Luciana Paiva Locateli
“Managers and board members demonstrated an understanding of risks related to the service. We reviewed the risk
register and board meeting minutes, which demonstrated ongoing oversight of quality and governance issues such
as policies, risk management and human resources.”
CQC Report- Medi 4 Ambulance Services
“Please thank the two girls who bought my father home on the date of 22nd September, Being an over protective daughter and having worked in the patient transport service for sixteen years I can say that they dealt with the situation professionally and with compassion. They were a great team, and was fully comfortable in ability of doing a great job.
Please pass on my thanks, in knowing that his home coming was a pleasant one. As my father is palliative care, and very fragile, and a sensitive time.”
Tracey Cottrell
“Amazing! Hayley and Hannah were outstanding. The chats, care and attention to detail were fantastic. I will be using this service again and I hope that I will get them again too. Thank you for making my trip a little less daunting!”
Sarah
“Medi 4 staff completed clear and thorough records of patients’ care and treatment. The service stored records securely to
protect confidentiality. Monthly records audits provided ongoing assurance around clinical practice and standards of
record keeping. Managers and board members demonstrated an understanding of risks related to the service. We reviewed the risk
register and board meeting minutes, which demonstrated ongoing oversight of quality and governance issues such
as policies, risk management and human resources.”
CQC Report- Medi 4 Ambulance Services
“Just wanted to say a huge thank you to the ambulance staff on duty at the Farnborough Half Marathon on Sunday. Our son ran the half marathon and collapsed on the line. He was so well looked after by the ambulance staff and they kept us informed all the time. It was so frightening to see the state he was in, and the fact he didn’t even recognise us, but pleased to say he’s now back to normal. Thanks again and please pass on our thanks to the staff on duty on Sunday.”
Lynda Maries
“I used this transport today they were Julian and Hayley, for my mums hospital appointment. I could not fault them in anyway possible. They were the most helpful and lovely people I’ve ever seen working for hospital transportation. They really couldn’t do anymore to help my mum be comfortable and happy throughout the journey to and from the hospital.
Would recommend to anyone 100%.”
Thank you both Kayly and sakina Mcdermott xx
“We saw examples of excellence in terms of performance,
training, leadership and governance”
CQC Report- Medi 4 Ambulance Services
“I would like to give positive feedback on two of your very kind and helpful staff who helped me return from East Surrey Hospital on 10th September. I had had a very tiring and stressful day but Sue Carter and James Farringdon were beyond thoughtful and made my journey home as easy as possible. Please ensure they are aware of my gratitude. With thanks and kind regards.”
Reg Pycroft
“All staff we met spoke positively of the leadership and
culture. There was a clear focus on providing good care
and meeting patients’ individual needs, while remaining
mindful about business sustainability and growth.”
CQC Report- Medi 4 Ambulance Services
I would like to give my deepest thanks to the two paramedics that promptly attended the scene of my accident on Goring Road, BN12 on that wet late afternoon. The woman who stayed with me until the ambulance came (name unknown) was a great comfort as I was deeply in shock, this being my first car accident in 40 years of driving. Please convey my sincerest thanks to them both and wish them a joyful Christmas. I am recovering well.
Kate
Medi 4 medics Rachel and Adam, just wanted to say how fantastic these two were yesterday for my Mum, taking her to QA, they were so lovely, professional and knowledgeable, they made my Mum and I feel so much better.
I work in Customer Service and I cannot say enough how brilliant they were.
Thank you to them both from Mum and I, if I am ever in need of medical care, can I have their direct number!!!
Caren Hammond
