“My brother, Peter Lenton was driven to St George’s hospital, Tooting, yesterday 22nd June, in one of your ambulances, from Horsham hospital. The crew were Kim and driver Stuart. I was the escort, which the hospital required. Stuart and Kim got us to St George’s for the 9am appointment and waited for the return journey. They returned us safely to Horsham in time for lunch.

I would just like to say a very big thank you to Kim and Stuart, who did their job with a smile and very professionally. They had to help Peter when he soiled himself before the return journey and they did it without a single word of complaint and put Peter at his ease. Please pass on our thanks to Kim and Stuart, who are great ambassadors for your company.”

Kind regards,

Alec Lenton

Alec Lenton Horsham

“Steve & Alicia were fantastic! I was very nervous not having been out of my flat for nearly 6 months but they were so kind, patient and helpful that they made my visit to Southlands Hospital like an adventure. They had had a long and busy day but they were laughing, chatting and friendly. Thank you guys x”

Liz Rylance

Liz RylanceFacebook Feedback

“Just been transported to Chichester Hospital by Kev and Lee. Brilliant guys, brilliant service! Hope it is them that take us back.”

Penny Wells

Penny WellsFacebook Feedback

“I used this transport today they were Julian and Hayley, for my mums hospital appointment. I could not fault them in anyway possible. They were the most helpful and lovely people I’ve ever seen working for hospital transportation. They really couldn’t do anymore to help my mum be comfortable and happy throughout the journey to and from the hospital.
Would recommend to anyone 100%.”

Thank you both Kayly and sakina Mcdermott xx

Kayly McDermottFacebook Feedback

“I have used the bariatric transport twice now and rate it highly,Bill Josh and crew
for the care nothing was too much trouble to make sure I was comfortable on the journey to Worthing and return, and last Friday 20th May I once again had transport home from Worthing hospital this time Josh and Matt once again made sure I was comfortable the bariatric care is first rate and can’t thank you enough.”

Bev SmithFacebook Feedback

“Amazing! Hayley and Hannah were outstanding. The chats, care and attention to detail were fantastic. I will be using this service again and I hope that I will get them again too. Thank you for making my trip a little less daunting!”

Sarah

Sarah LondalFacebook Feedback

“Went to Canterbury hospital with David E and hayley today very good service.”

Jeremy

Jeremy ClarkeFacebook Feedback

“can not fault the service. Friendly crew and very professional”

Nikki

Nikki LeggettFacebook Feedback

“Staff expressed pride in delivering compassionate care and treating patients with respect and dignity. We observed
staff providing safe and effective care in all interactions with patients. Patient feedback we reviewed demonstrated a
high level of patient satisfaction.”

CQC Report- Medi 4 Ambulance Services

Care Quality Commission (CQC)

“Managers and board members demonstrated an understanding of risks related to the service. We reviewed the risk
register and board meeting minutes, which demonstrated ongoing oversight of quality and governance issues such
as policies, risk management and human resources.”

CQC Report- Medi 4 Ambulance Services

Care Quality Commission (CQC)

“MaStaff completed clear and thorough records of patients’ care and treatment. The service stored records securely to
protect confidentiality. Monthly records audits provided ongoing assurance around clinical practice and standards of
record keeping. Managers and board members demonstrated an understanding of risks related to the service. We reviewed the risk
register and board meeting minutes, which demonstrated ongoing oversight of quality and governance issues such
as policies, risk management and human resources.”

CQC Report- Medi 4 Ambulance Services

Care Quality Commission (CQC)

“We saw examples of excellence in terms of performance,
training, leadership and governance”

CQC Report- Medi 4 Ambulance Services

Care Quality Commission (CQC)

“All staff we met spoke positively of the leadership and
culture. There was a clear focus on providing good care
and meeting patients’ individual needs, while remaining
mindful about business sustainability and growth.”

CQC Report- Medi 4 Ambulance Services

Care Quality Commission (CQC)

Please thank the two girls who bought my father home on the date of 22nd September, Being an over protective daughter and having worked in the patient transport service for sixteen years I can say that they dealt with the situation professionally and with compassion. They were a great team, and was fully comfortable in ability of doing a great job.

Please pass on my thanks, in knowing that his home coming was a pleasant one. As my father is palliative care, and very fragile, and a  sensitive time.

Tracey Cottrell

Tracey Cottrell